1. Introduction
Ilona Gold Ltd (website url: https://ilonagold.com) values your business and your trust. We are a Lithuania-based company that develops products that will enhance your website development experience. Please read this privacy policy, provide your consent to both documents in order to obtain permission to use our services.
2. Data collected
Data storage location
We are a company based in Cyprus and the web servers on which we host our data are located in Germany. Our hosting provider, Hetzner Online GmbH, adheres to the EU and US Privacy Shield regulations and therefore your data is kept secure and GDPR compliant. For more information about the privacy policy of Hetzner Online GmbH, please click here: Hetzner Data Privacy Policy: “Hetzner Data Privacy Policy”.
Registration data
If you register on our website, we store the username and email address of your choice and any additional personal information added to your user profile. You can view, edit or delete your personal information at any time (except for changing your username). Site administrators may also view and edit this information.
Purchase details
To receive product support, you must have one or more Envato/EncoraThemes purchase codes on our site. These purchase codes will be stored along with the support expiry dates and your user details. This is required to enable us to provide you with downloads, product support and other customer services.
Support data
If you have registered on our website and have a valid support account, you can submit support tickets to receive support. Support forms are submitted to our third party Ticksy ticketing system. Only data that you have explicitly provided is sent, and your consent is requested each time you wish to create a new support ticket. “Ticksy complies with the EU and US “Privacy Shield” requirements and you can view their privacy policy here: Ticksy Privacy Policy.
Comments
When you leave comments on the site, we collect the data you provide on the comment form, as well as your IP address and browser user agent string, to make it easier to detect spam.
Contact form
The information provided in the contact form on our website is sent to our company email hosted by Zoho. Zoho adheres to the EU and US “Privacy Shield” policy, and more information about this can be found here: Zoho’s Privacy Policy.
This data provided is stored for customer service purposes only and is never used for marketing purposes or shared with third parties.
“Google Analytics
S
We use Google Analytics on our website to provide anonymous reports on website usage. Therefore, no personal data is stored. If you wish to opt-out of having your behaviour tracked by Google Analytics on our website, please use the following link: Opt-out of Google Analytics.
Uses of personal data
We use your personal data in the following cases:
Verification/identification of the user when using the website;
Providing technical support;
Sending updates to our users with relevant information to inform them of news/changes;
Checking account activity to prevent fraudulent transactions and ensure security
Safeguarding our customers’ personal information;
Customising the website to make your experience more personal and engaging;
Ensuring the smooth overall execution of operational and administrative functions.
Translated with www.DeepL.com/Translator (free version)
3. Embedded content
The pages of this website may contain embedded content such as YouTube videos. Embedded content from other websites behaves in the same way as if you were visiting another website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. The following is a list of the services we use:
.
“The Facebook Page plugin is used to display our Facebook timeline on our website. Facebook has its own cookie and privacy policy, which we have no control over. No cookies are set by Facebook and your IP is not sent to the Facebook server unless you agree to it. See their privacy policy here: Facebook privacy policy.
We use the Twitter API to display your Twitter timeline on our website. “Twitter has its own cookie and privacy policy, which we have no control over. Your IP is not sent to the Twitter server unless you agree. See their privacy policy here: Twitter privacy policy.
Youtube
We use YouTube videos embedded on our website. “YouTube has its own cookie and privacy policy, which we have no control over. “YouTube does not set cookies and your IP is not sent to YouTube’s server unless you agree. See their privacy policy here: YouTube privacy policy.
4. Cookies
This website uses cookies, which are small text files that are placed on your computer to help the website provide a better user experience. In general, cookies are used to store user preferences, to store information such as shopping baskets and to provide anonymous tracking data to third party applications such as Google Analytics. Cookies are generally used to improve your browsing experience. However, you can disable cookies on this website and other websites. The most effective way to do this is to disable cookies in your browser. We suggest you check your browser’s help section.
5. Who has access to your data
If you are not a registered customer of our website, we cannot store or view any personal data about you.
If you are a customer with a registered account, your personal information may be accessed by:
Our system administrators.
Our sponsors when they need to obtain information about customer accounts and access (in order to provide support).
6. Third party access to your data
We do not share your data with third parties in a way that would disclose any of your personal information, such as your email address, name, etc. The only exception to this rule are partners with whom we need to share limited data in order to provide the services you expect from us. See below:
“Envato Pty Ltd
In order to validate and receive your purchase information in relation to the licenses in this topic, we send the tokens and purchase keys you provide to Envato Pty Ltd and use their API response to register your validated support details. See Envato’s privacy policy here: Envato Privacy Policy.
Ticksy
Ticksy is a support ticketing platform that we use to process support requests. The data they receive is limited to the data that you explicitly provide and consent to be identified when you create a support ticket. “Ticksy complies with the EU and US “Privacy Shield” requirements and you can view their privacy policy here: Ticksy Privacy Policy.
7. How long we keep your data
When you submit a help ticket or comment, its metadata is stored until (unless) you tell us to remove it. We use this data to identify you and automatically approve your comments instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can view, edit or delete your personal information at any time (with the exception of changing your username). Site administrators may also view and edit this information.
8. Security measures
We use the SSL/HTTPS protocol throughout the website. This encrypts our users’ connections to our servers to prevent unauthorized third parties from intercepting/stealing personally identifiable information.
In the event of a data breach, system administrators will immediately take all necessary measures to ensure the integrity of the system, contact affected users and attempt to reset passwords if necessary.
9. Your data rights
General rights
If you have a registered account on this website or have left comments, you may request an exported file of the personal data we hold about you, including any additional data you have provided to us.
You can also request that we delete any personal data we hold. This does not include any data that we are required to keep for administrative, legal or security purposes. In short, we cannot delete data that is vital for you to be an active customer (i.e. basic account information such as your email address).
If you request that all of your data be deleted, we will no longer be able to provide you with any support or other product-related services.
GDPR rights
Your privacy is very important to us. We aim to maintain the GDPR standard by continuing to apply the GDPR. AncoraThemes allows residents of the European Union to use its Service. Therefore, AncoraThemes intends to comply with the European General Data Protection Regulation. For more information, please visit the EU’s GDPR Information Portal here.
10. Third party websites
ThemeREX may post links to third party websites on this website. These third party sites are not checked by AncoraThemes for compliance with privacy or security requirements, and you release us from any liability for the conduct of these third party sites.
Any social media sharing links that appear as text links or social media icons do not link you to any related third parties unless you explicitly click on them.
Please be aware that this Privacy Policy and any other applicable policies, without modification, do not create rights enforceable by third parties and do not require the disclosure of any personal information relating to members of the Service or the Site. AncoraThemes assumes no responsibility or liability for the information collected or used by any advertiser or third party site. Please review the privacy policy and terms of service for each site you visit using third party links.
11. Disclosure of your data for legal purposes
From time to time, it may be necessary or desirable for AncoraThemes to disclose your information for legal purposes in response to a request by a public authority or private party. You agree that we may disclose your information to a third party if we believe in good faith that it is desirable to do so for the purposes of a civil proceeding, criminal investigation or other legal matter. If we receive a subpoena that affects your privacy, we may choose to notify you to give you an opportunity to request to quash the subpoena, or we may attempt to quash the subpoena ourselves, but we are not obligated to do either of these steps. We may also proactively report you and disclose your information to third parties if we believe it is appropriate to do so for legal reasons, for example, if we believe you are engaging in fraud. You indemnify us against any losses that may arise from or be related to the disclosure of your information at the request of law enforcement authorities or private litigants.
Any transfer of personal data for legal purposes will only be made in accordance with the laws of the country in which you reside.
Ilona Gold UAB
info@ilonagold.com